Do you have management experience and would you like to take part in a project of setting up an inhouse Service Desk for an international company in Pilsen? Do not hesitate and send us your CV!
- The Service Delivery Manager ensures that services are provided to clients in a timely, efficient and quality manner.
- Responsible for effective communication and coordinating activities between the parties involved.
- Leads the team that is in direct contact with the client's users (Service Desk and End User Support).
- Manages third party service providers.
- Responsible for the successful resolution of critical incidents.
- Maintains and develops positive customer relationships.
- Provides and evaluates feedback on services provided.
- Actively participates in the continued improvement and enhancement of services.
- Participates in or manages related projects.
What do we expect?
- Ability to listen to customers and solve their problems.
- A customer focused approach and active involvement in continuous service improvement.
- Very good IT proficiency.
- Ability to manage a small Service Desk and End User Support team.
- Adaptable working style that creates a team spirit and an engaging environment for other team members.
- Good presentation and professional communication skills across all levels of the organisation - good written/spoken English is essential
- Decisive, "can do" attitude while maintaining a clear approach to problem solving and seeing actions through to completion.
- Appropriate attention to detail, action planning and prioritisation.
- Willingness to develop and adapt to change
Nice to have:
- Previous experience in a similar position.
- Educated to degree level in IT.
- ITIL principles.
- Project management.
Pilsen
