A well-established, gradually growing international company is currently looking for a L2 Technical Support with Czech/Slovak.
Do you wish to develop your career in IT?
Do you want to thrive both professionally and personally?
Then apply right now!
These will be your daily IT support responsibilities:
- Replying to questions: Hardware, software and network related
- Helping users to install their apps
- Identification and documentation of technical issues
- Empathetic approach towards customers and their needs
- Redirecting complex issues to higher positions
- Creation and contribution on manuals
- Goal to achieve the best customer feedback
- Advanced level of spoken and written English (B2+/C1)
- Czech/Slovak (B2+/C1) is preferred
- Ideally a University Degree/Bachelor's in IT or Informatics
- At least 3 years of experiencw with L1 and L2 support
- Experience also from Onsite support (installations, HW etc.)
Praha
