We are seeking a dynamic and experienced Quality Assurance Manager to join our team supporting travellers worldwide.
Key responsibilities:
- Develop, implement, and manage the company's quality assurance programs
- Implement customer-service standards
- Eliminate customer dissatisfaction
- Monitor and analyze quality metrics to identify trends and areas of improvement
- Design and implement comprehensive training programs
What you already have:
- Proven experience in a quality assurance leadership role (assistance company/call centre), ideally 5 years
- Command of English (C1)
- Excellent communication skills
- Excellent analytical and problem-solving skills
- Strong leadership abilities
Praha
