☑️ Do you speak advanced German?
☑️ Do you have experience from customer service and are you interested in HR?
☑️ Would you like to work from home?
If your answer is yes, we are looking forward to your CV! ?
Job tasks:
? First point of contact for employees and managers via phone, email or chat
? Log contacts into case management system
? Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures
? Escalate queries that cannot be resolved
? Identify gaps in the supporting documentation and cooperate on improvement of processes
? Reporting
Start: anytime
Location: Chzech republic - full home office
Contract for one year with possibility of prolongation.
Working schedule: full time (40 h/w)
? Fluent English and advanced German (B2)
? Previous experience with customer service is plus
? Solid command of MS Excel and Word
? Willingness to work in shifts
? Pro-active and communicative personality
? Necessary to work from the Czech Republic
Brno
